TLC Doll - Shipping Information

Shipping Information

If items ordered are in stock, they will be shipped within 10 business days. All items ordered which are not in stock will be placed on back-order and shipped as soon as available. If you require delivery by a certain date, please indicate this on your order and we will make every effort to accommodate your request. Shipping charges are based on the actual UPS/mail costs plus a nominal handling fee.

Canadian Orders: Please add $2.50 to our regular shipping charges. Over-size or over-weight items will incur an additional charge based on actual shipping costs. Our catalog prices do not include customs duty or taxes, for which the customer is responsible upon receipt of order.

Shipping & Handling Fees:
$ 0.00 - $ 6.99 ... $ 5.50
$ 7.00 - $ 24.99 ... $ 7.50
$ 25.00 - $ 49.99 ... $ 8.50
$ 50.00 - $ 74.99 ... $ 9.95
$ 75.00 - $ 99.99 ... $ 10.95
$100.00 - $149.99 ... $12.95
$150.00 - $299.99 ... $15.00
$300.00 - & over ... $19.00

Ordering Information

If you would like, you may mail your order to:
TLC Doll
2479 Sheridan Blvd
Edgewater, CO 80214
It is important that you provide all information requested on the order form. Please include a phone number in case we have any questions about your order.

Please refer to shipping information for the appropriate charges if you mail in your order. If you are a Colorado resident, please add 3.8% sales tax in addition to shipping charges. For mailed orders, we accept: check, money order, Visa, Mastercard, andDiscover. U.S. dollars only, please! Return check charge: $20

Phone/Fax orders to:
(888) 661-DOLL (toll free-orders only) or
(303) 233-3006 10 a.m. - 5 p.m. Wednesday-Friday (Mountain Time), 10 a.m. - 3 p.m. Saturday
(303) 274-2913 (Fax)
Prices are subject to change without notice. Merchandise with nominal price increases will be shipped at prevailing prices. Customer will be advised if major price changes should occur.

Return & Exchange Information

We want you (and your dolls!) to be pleased with the items you have ordered. Customers are offered a money-back satisfaction guarantee ONLY if merchandise is returned within 30 days of shipment. Please include a copy of the shipping document stating why the item is being returned and if you would like an exchange or refund.

Patterns are not returnable unless defective - and then for replacement only. Shipping and handling charges are not refunded on returned items. Items must be returned to us postpaid (insure it for your own benefit); CODs will not be accepted. Returned merchandise must not be used or altered in any way. If an returned item is in perfect condition and can be resold but must be repackaged, a 10% restocking fee will be charged.

Damaged Shipments or Errors on Invoice:

Sometimes merchandise is damaged in shipping and once in a while, we make a mistake and pull the wrong item. If you should receive your order and it has been damaged in some way or we have goofed, PLEASE call us immediately. Have your invoice copy available. DO NOT SHIP DAMAGED OR WRONG MERCHANDISE BACK WITHOUT CALLING US FIRST!!.

Returns/exchanges should be sent to:

TLC Doll
2479 Sheridan Blvd.
Edgewater, CO 80214